Shipping & Delivery Policy

At ZoxaMart, we are committed to prompt, secure, and reliable delivery of wholesale supplies to retail store owners across India.

1. Order Processing Time

Orders are reviewed and processed by our partner vendors within 24 to 48 hours of receipt (excluding Sundays and national public holidays). Once dispatched, customers receive tracking updates via in-app push notifications and SMS.

2. Estimated Delivery Timelines

• Intra-City / Local Deliveries: 1 to 2 business days.
• Regional Deliveries: 2 to 4 business days.
• National / Inter-State Deliveries: 4 to 7 business days depending on destination pincode and freight weight.

3. Shipping Charges & Minimum Order Limits

Shipping fees, if any, are calculated based on shipment weight, package volume, and delivery destination. Eligible wholesale bulk orders or orders exceeding threshold minimum values qualify for free delivery as indicated at checkout.

4. Order Tracking

Once your order has been dispatched by the fulfillment vendor, you can monitor the live delivery progress under the "My Orders" section in the ZoxaMart app.

5. Delivery Attempts & Store Availability

Our courier partners will attempt delivery up to two times during business hours. Please ensure someone is available at your registered business address to accept and sign for the shipment.

6. Damaged or Tampered Shipments

If the external packaging appears severely tampered with or damaged upon arrival, please do not accept the package or take photos immediately and report it to our customer support within 24 hours.